Frequently Asked Questions
Do I need a credit card to activate my trial?
No, you don’t. When we say free trial, we mean it. As long as you register with an email of an existing moving, relocation or Immigration compliance company you are just fine.
How much time it will take me to setup Sirius Online in trial mode?
It is not a rocket science. You will be asked to fill in your contact details, you will receive instruction, you will be able to add up to 3 users from your colleagues in order to play and make real life cases.
Is my data secure?
Yes. We are registered operators of private data in the EU and we comply with all the necessary provisions of the EU Law. Once you sign with us for a paid version, your and your customers data is based on enterprise level equipment in the best data centers of the world, it is encrypted and safe.
What are the additional costs of implementation?
There are no additional and hidden costs. As long as you have an average level computer, tablet or smartphone, connected to the Internet, you will be able to run Sirius and no additional cost to your subscription.
Can Sirius Online create documents on our letterheads?
Yes it can. Sirius will be creating beautiful pdf documents for your customers, accounts and colleagues involved in the process. You will be uploading your own design and enjoy it.
Is this a rocket science?
Yes it is, but you don’t see it. We take care of it A-to-Z. At the user end you will enjoy a great experience, your day will become more organized and you will be more productive and relaxed.
Are there additional costs?
No there are not. You will be billed as by your monthly plan. You will not need to purchase additional servers, equipment, pay licenses every month or every year. The cost you see is your running cost.
Can I change Plans or cancel at any time?
Yes you may for every next billing period.
When you sign for 6+ months, Sirius Online comes with an initial 3 training sessions, each one 90 minutes. If you feel you need extra extra training, you may subscribe for support on a monthly basis or pay-as-you-go. Every session of 90 minutes of training cost 69
How does billing work?
Your first payment is in advance. Other that we will issue an invoice per trimester with payment terms 45 days. Payment is by bank transfer only to a EU registered company.
Is VAT Included in your fees?
VAT is 0% for all EU VAT registered companies. Sirius is free of VAT for non-EU companies.
Is Sirius Online compliant with the ISO 27000 standard?
A number of our existing clients did undergo the ISO 27000 standard certification. We are currently assisting another group for their GAP analysis and certification.
Is Sirius Online compliant with the ISO 9100:2015 standard?
Yes, a number of our existing clients did undergo the 9100:2015 standard certification.
What’s the use of the document templates feature?
It’s the core functionality of SIRIUS Letters Wizard. Once you create a template, you can reuse it multiple times to generate letters without entering manually repeating data. However, any context specific data (e.g. customer names, volumes, booking agent name etc) will be automatically populated.
How can the Letters Wizard feature fit in our business process?
Using the document templates feature of Sirius, you can define template letters for all the regularly exchanged PDFs and emails – like request for surveys, payments, etc. You can organize your templates by subject or recipient in various categories. By doing that, you are actually defining your own standardization rules. Generating a document in the context of any move/relocation job happens with 2 clicks.
If we have offices with different logos, can we create different letters for each of them?
Yes. Lets say you have 3 offices and you are using a second brand as well, this means you will need to prepare 6 different headers/footers/watermarks (watermark is optional) for the three offices and for the three second brands. Then the letters of each office will be displayed with the correct enterprise symbols.